Terms of Service

1. Agreement to Terms

By accessing or using the website located at alutrahouse.com (the "Site"), operated by Alutra ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Site or engage our services. These Terms constitute a legally binding agreement between you and Alutra.

2. Description of Services

Alutra is a private strategy practice that provides advisory services using Chinese metaphysical frameworks, including BaZi (Four Pillars of Destiny), Qi Men Dun Jia (strategic timing), and Classical Feng Shui (environment design), paired with modern advisory and consulting methods. Services are delivered through private engagements on a selective basis.

3. Nature of Advisory Services

Our services are strictly advisory and informational in nature. Alutra does not provide and is not a substitute for medical, legal, financial, tax, psychological, or therapeutic advice. The insights, analyses, and recommendations provided through our engagements are based on Chinese metaphysical systems and strategic frameworks. They are intended to supplement your own judgment and inform your decision-making, not to replace professional counsel in any regulated or specialized field.

You acknowledge and agree that you are solely responsible for your own decisions and actions. Any reliance on our advisory services is at your own discretion and risk. We strongly recommend consulting qualified professionals for matters involving medical, legal, financial, or psychological concerns.

4. No Guarantees of Outcomes

Alutra does not guarantee any specific results, outcomes, or returns from following our analysis, recommendations, or strategic guidance. The nature of advisory work, particularly work involving metaphysical systems, inherently involves interpretation and cannot promise certainty. Past case studies, examples, or testimonials referenced on this Site are for illustrative purposes only and do not represent or guarantee future outcomes for any individual.

5. Eligibility

You must be at least 18 years of age to use this Site or engage our services. By using this Site, you represent and warrant that you meet this age requirement. We reserve the right to decline an engagement at our sole discretion if we determine there is not a genuine fit between our services and your situation.

6. Engagement Terms and Payment

Specific engagement terms, including scope of work, deliverables, timeline, and pricing, are communicated and agreed upon after an initial fit assessment. These terms may be provided through a separate engagement agreement, proposal, or written confirmation. Payment terms, including amounts, schedules, and accepted methods, are outlined during this process. Engagement-specific terms supplement and, to the extent of any conflict regarding that engagement, take precedence over these general Terms of Service.

7. Cancellation and Refunds

Cancellation and refund policies are specified in individual engagement agreements. In general, if you cancel an engagement before any diagnostic work has been performed, you may be eligible for a full or partial refund less any administrative costs. Once diagnostic work has commenced, refunds are provided at our sole discretion based on the work completed. We reserve the right to terminate an engagement at any time if we determine that continuing is not in the best interest of either party.

8. Confidentiality

All personal information, situation details, and advisory content shared during inquiries and engagements are treated as strictly confidential. We will not disclose your identity, personal circumstances, or the substance of our advisory work to any third party without your explicit written consent, except as required by law or as described in our Privacy Policy. This confidentiality obligation extends to all written materials, analysis documents, strategic roadmaps, and session content produced during an engagement.

9. Intellectual Property

All content on this Site, including but not limited to text, design, graphics, logos, images, frameworks, methodologies, articles, and software, is the property of Alutra or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, display, create derivative works from, or repurpose any content from this Site without prior written permission from Alutra.

Deliverables provided during an engagement, such as strategic roadmaps and analysis reports, are licensed to you for personal, non-commercial use only. You may not share, publish, or redistribute engagement deliverables publicly or commercially without our prior written consent.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Alutra and its officers, consultants, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunity, or personal injury, arising out of or in connection with your use of the Site or our services, regardless of the theory of liability.

Our total aggregate liability for any claims arising out of or related to these Terms or our services shall not exceed the total amount of fees you have actually paid to Alutra for the specific engagement giving rise to the claim during the 12 months preceding the claim. If you have not paid any fees, our maximum liability shall not exceed one hundred US dollars ($100 USD).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

11. Disclaimer of Warranties

The Site and our services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components, or that any content will be accurate or complete.

12. Indemnification

You agree to indemnify, defend, and hold harmless Alutra and its officers, consultants, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your use of the Site or our services, your violation of these Terms, or your violation of any rights of a third party.

13. Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms or our services shall first be resolved through good-faith negotiation between the parties for a period of no less than 30 days. If the dispute cannot be resolved through negotiation, either party may pursue resolution through binding arbitration administered in accordance with the rules of the American Arbitration Association (AAA), with the arbitration conducted in English. The decision of the arbitrator shall be final and binding on both parties. Each party shall bear its own costs of arbitration unless the arbitrator directs otherwise. Nothing in this section shall prevent either party from seeking injunctive or other equitable relief from a court of competent jurisdiction where necessary to protect its rights.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which Alutra primarily operates, without regard to conflict of law principles. For users located in Canada, nothing in these Terms shall be construed to limit any rights you may have under applicable Canadian federal or provincial privacy or consumer protection legislation.

15. User Conduct

You agree not to use the Site for any unlawful purpose or in any way that could damage, disable, or impair the Site. You agree not to attempt to gain unauthorized access to any systems or networks connected to the Site. You agree not to use automated systems, bots, or scripts to access or interact with the Site without our prior written consent. You agree not to misrepresent your identity or affiliation when submitting an inquiry.

16. Third-Party Links and Services

The Site may contain links to third-party websites or services that are not owned or controlled by Alutra. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. Your use of third-party websites is at your own risk and subject to the terms and conditions of those websites.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms shall remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any engagement-specific agreements, constitute the entire agreement between you and Alutra regarding your use of the Site and our services. These Terms supersede any prior agreements, communications, or understandings, whether written or oral, relating to the subject matter herein.

19. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Site.

20. Contact

If you have any questions about these Terms of Service, please contact us through our private inquiry page at alutrahouse.com/inquiry.